Customer Management
Build complete customer profiles with personal details, ID documents, flags, and notes. Pull up any customer's full history of every loan, payment, buy, and sale in one search.
✦ One System. One Counter. Zero Guesswork.
Every Loan, Every Item, Every Dollar All in One Place.
PawnDesk replaces the paper tickets, scattered spreadsheets, and generic software that slow your counter down. Manage customers, pawn loans, payments, inventory, sales, layaway, forfeiture, and your cash till all connected, all in one desktop application.
GP PAWN DESK
Customer Pawn/Loan Purchase Layaways Sale Inventory Transactions Till Reports Settings
RI Rod Id Manager
Customers
All customers · 4,288 records
Import Export Scan ID New Customer
Customers
4,288
total
With Active Loan
938
customers
Banned / Locked
77
do-not-loan flag
Search customers Name, phone, ID #, email...
Has Active Loan Any
Banned / Locked Any
Last Visit Any time
ID Expiring Select range...
| CUSTOMER # | NAME | PHONE | ACTIVE LOANS | LAST VISIT | FLAGS | ACTION | |
|---|---|---|---|---|---|---|---|
| 08104372 | Acevedo, Maria | (786) 555-8142 | 3 | 02/14/24 | VIP | Open | |
| 08104221 | Brennan, Tom | (786) 555-8271 | 3 | 02/14/24 | - | Open | |
| 08102999 | Caldwell, Jasmine | (404) 555-3398 | - | 02/14/24 | - | Open | |
| 08103031 | Daniels, Frank | (786) 555-1289 | 4 | 02/23/24 | Active | Open | |
| 08103762 | Esposito, Rosa | (786) 555-9965 | - | 02/14/24 | - | Open | |
| 08102545 | Fairchild, Henry | (470) 555-8181 | - | 02/14/24 | - | Open | |
| 08103379 | Hatfield, Beverly | (786) 555-7962 | - | 12/04/18 | DO NOT LOAN | Open |
Showing 7 of 4,288 records Page 1 of 12 PrevNext
Customers 4,288 total records
Active Loans 938 active pawn tickets
Banned / Locked 77 do-not-loan flags
How PawnDesk Works
From Profile to Payment Nothing Falls Between the Cracks.
Three steps. Fully connected. Every loan, payment, and sale traces back to the same customer profile, the same inventory, and the same till.
GPPAWN DESK CustomerPawn/LoanSaleInventory RI
< BackNew customer CancelSave & continue to pawn
CUSTOMER DETAILS
LEGAL FIRST NAMEFirst Name MIDDLEMiddle Name (Optional)
LAST NAMELast Name DATE OF BIRTH05/20/1988
ID DOCUMENT
NOT STORED - INFORMATIONAL ID TYPEDriver's licence ID NUMBERD0000-00000-00000 PROVINCEON
CONTACT & ADDRESS
PHONE(___) ___-____ EMAIL (OPTIONAL)email@example.com
01START WITH THE CUSTOMER
Build the Profile Once. Use It for Every Transaction After.
Before a loan, a buy, or a sale - there's a customer. PawnDesk captures their identity, contact details, and documentation upfront so staff never have to ask twice. Every transaction that follows is automatically linked to this profile.
Customer Details Full name, date of birth, and personal information - entered once at intake and carried forward. ID Document Licence type, number, and expiry - recorded for verification. Document data is informational, not stored. Contact & Address Phone, email, street address, city, province, and postal code - everything needed to reach the customer.
PAWN DETAILSACTIVE TICKET #TK-2024-001
CustomerAcevedo, Maria
Date in2024-02-14
Due2024-05-14
Principal$1,200.00
Interest accrued$240.00
Fees$0.00
Payoff now:$1,440.00
Void pawn Print label Collect payment
ACTIVITY HISTORY 7 EVENTS
DATEACTIVITYAMOUNT
2024-02-14 Pawn opened $1,200.00
2024-03-14 Interest charged $240.00
2024-03-20 Payment received -$100.00
2024-04-14 Interest charged $240.00
02CREATE & MANAGE THE TRANSACTION
The Full Loan on One Screen From Day One to Final Payment.
Open a pawn ticket with the item details, loan amount, due date, and interest terms. From that moment, every payment, every interest charge, every note and bin assignment lives under the same ticket. Staff never have to piece the story together from separate records.
The customer, principal, due date, interest accrued, fees, and current payoff amount visible at a glance, updated as payments come in.
What the customer pledged, where it's stored in the shop, and its current status so staff can find it the moment the customer walks in to redeem.
A complete timeline of every event on the loan when it was opened, when interest was charged, when payments were received, and any staff notes added along the way.
03MANAGE THE DAY
Sales, Inventory, Layaways & Cash Handled as the Day Moves.
Ring up sales, reserve items on layaway, track what's on the shelves and what's in the back, and reconcile the cash drawer before you lock up. Everything that happens during the shift is recorded against the same customers and the same inventory nothing gets entered twice.
Point of Sale — Search inventory, add items to a sale, apply discounts, calculate tax, and accept cash or card all from one screen. Sell inventory, apply discounts and taxes Live
Inventory & Layaways — See what's in stock, where it came from, and where it sits. Set items aside on layaway and track installment payments until the balance is cleared. Track items, holds and stock locations Secondary
Till & Close of Day — Open with a float, track every cash and card movement through the shift, and close out with a full reconciliation expected vs. actual, any over or short flagged instantly. Reconcile cash, transfers and daily totals Secondary
Built for the Pawn Counter
Six Core Areas. One Connected System.
Every part of your daily operation from the customer walking in to the end-of-shift cash count is covered in modules that share the same records and talk to each other.
Pawn & Loan Management
Open pawn tickets with item descriptions, loan amounts, due dates, and interest terms. Process renewals, partial payments, and full redemptions all tracked against the original ticket.
Inventory Management
Track every item on the shelf forfeited pawns, outright purchases, and manual additions. Search, price, categorize, assign bin locations, bulk-edit, and print barcode labels.
Sales & Layaway
Ring up counter sales with item or order discounts and automatic tax calculation. Reserve items on layaway and record installment payments until the customer clears the balance.
Cash & Till Control
Open the till with a float, track every cash and card movement through the day, transfer between tills, and close out with a full reconciliation that flags any discrepancy.
Reports & Compliance
Run daily summaries, till breakdowns, sales reports, and inventory snapshots. Generate police reports for local compliance requirements ready when you need them.
Frequently Asked Questions
Everything you need to know about PawnDesk.
PawnDesk supports workflows such as customer identification, transaction record-keeping and police reporting. Specific regulatory requirements vary by location.
Yes. The Additional Location add-on allows you to expand PawnDesk across multiple locations.
PawnDesk tracks every cash and card movement throughout the day. At shift end, you count your drawer, and PawnDesk compares your count against the system total, flagging any variance.
Yes. Free migration is included with the PawnDesk base plan.
PawnDesk supports cloud hosting with local offline sync, plus one-click backup and restore.
Yes. PawnDesk has no feature gates. Monthly, quarterly and annual plans all include the same core platform. You only choose your billing cycle.
Where Every Loan Lives
See Every Pawn Ticket Open, Overdue, and Redeemed.
Open new loans, record what was pledged, set the amount and terms, and track every payment that follows. Active, overdue, and redeemed every loan is searchable, sortable, and one click from the full ticket detail.
- Open new pawn loans and record pledged items
- Set loan amount, due date, and interest terms
- Track every payment, renewal, and redemption
- Filter by status: active, overdue, or redeemed
- Search loans by ticket number, customer name, or item
- Print pawn tickets directly from the screen
8active loans
$4,250principal out
2overdue
GP PAWN DESK
Customer Pawn/Loan Purchase Sale Reports
RI
Pawn
Showing 6 active or recently updated records
Forfeiture review New pawn F3
All time DayWeekMonth
ACTIVE PAWNS 8 open loans
PRINCIPAL OUT $4,250 across active pawns
OVERDUE 2 $650 past due
REDEEMED 45 all-time total
Search Pawns Ticket #, customer name...
Status Open (active + overdue)
Category All
Sort Newest
| TICKET # | CUSTOMER | ITEMS | DUE DATE | PRINCIPAL | STATUS | |
|---|---|---|---|---|---|---|
| TK-2024-001 | Acevedo, Maria | 14K Gold Diamond Ring | 05/14/24 | $1,200.00 | Active | |
| TK-2024-002 | Brennan, Tom | Fender Stratocaster | 04/10/24 | $450.00 | - | |
| TK-2024-003 | Caldwell, Jasmine | iPad Pro 12.9 256GB | 02/12/24 | $350.00 | Overdue | |
| TK-2024-004 | Daniels, Frank | Sony Alpha a7 III Camera | 05/23/24 | $1,500.00 | - | |
| TK-2024-005 | Esposito, Rosa | Vintage Rolex Oyster | 01/05/24 | $3,000.00 | Redeemed | |
| TK-2024-006 | Fairchild, Henry | Milwaukee Tool Set | 06/01/24 | $300.00 | - |
Showing 6 of 6 records PrevNext
Every Customer, One Search Away
Full Customer Profiles That Follow Every Transaction.
Personal details, ID documents, account flags, and a complete history of every loan, payment, buy, and sale all tied to one record. Staff pull it up once and everything is there before the customer finishes their sentence.
GP PAWN DESK
Customer Pawn/Loan Purchase Sale Reports Settings
RI Rod Id Manager
Customers
All customers · 4,288 records
Import Export New Customer
Customers
4,288
total
With Active Loan
938
customers
Banned / Locked
77
do-not-loan flag
Search customers Name, phone, ID #, email, last 4 SSN
Has Active Loan Any
Banned / Locked Any
Last Visit Any time
| CUSTOMER # | NAME | PHONE | ACTIVE LOANS | LAST VISIT | FLAGS | ACTION | |
|---|---|---|---|---|---|---|---|
| 08104372 | Acevedo, Maria | (786) 555-8142 | 3 | 02/14/24 | VIP | Open | |
| 08104221 | Brennan, Tom | (786) 555-8271 | 3 | 02/14/24 | - | Open | |
| 08103031 | Daniels, Frank | (786) 555-1289 | 4 | 02/23/24 | Active | Open | |
| 08103379 | Hatfield, Beverly | (786) 555-7962 | - | 12/04/18 | DO NOT LOAN | Open | |
| 08103762 | Esposito, Rosa | (786) 555-9965 | - | 02/14/24 | - | Open |
Showing 8 of 4,288 records Page 1 of 12 PrevNext
Rich Customer Profiles
Name, contact details, date of birth, and ID documents captured at first visit and carried through every future transaction. No re-entering. No asking twice.
Customer Flags & Alerts
Mark customers as VIP, repeat, or do-not-loan with visible or internal notes. Staff see the flag the moment they pull up the profile before the transaction starts, not after.
Powerful Search & Filters
Find any customer instantly by name, phone number, ID number, or any detail on file. The longer a customer's history, the more useful their record becomes.
Every Item Accounted For
Track What's on the Shelf, What's in the Back, and How It Got There.
Forfeited pawns, outright purchases, and manually added stock every item in your shop has an origin, a location, and a price. PawnDesk keeps them organized so staff can find anything in seconds and nothing sits forgotten.
GP PAWN DESK
Customer Pawn/Loan Inventory Sale Transactions Reports
RI Rod Id Manager
Inventory
All items · 1,842 records
Export Bulk Edit Add Item
TOTAL ITEMS 1,842 in stock
FORFEITED PAWNS 623 items
PURCHASED 891 outright buys
DIRECT STOCK 328 added manually
Search Inventory SKU, barcode, description...
Origin All Sources
Category All Categories
Status Available
| BARCODE / SKU | ITEM DESCRIPTION | CATEGORY | BIN LOCATION | CONDITION | PRICE | ORIGIN | ACTION | |
|---|---|---|---|---|---|---|---|---|
| #PD-9481-A | 14K Gold Diamond Band, 0.5ct | Jewelry | Vault - Section B | Excellent | $799.00 | Forfeit | Open | |
| #PD-4821-B | Sony PlayStation 5 Console | Electronics | Shelf - Row 4 | Good | $349.00 | Purchase | Open | |
| #PD-1029-C | Taylor GS Mini Acoustic Guitar | Instruments | Wall Mount 12 | Fair | $450.00 | Forfeit | Open | |
| #PD-3344-D | Vintage Rolex Oyster Perpetual | Watches | Vault - Section A | Excellent | $3,200.00 | Purchase | Open | |
| #PD-7762-E | Milwaukee M18 Power Tool Set | Tools | Shelf - Row 9 | Good | $285.00 | Direct | Open |
Showing 5 of 1,842 records Page 1 of 369 PrevNext
Inventory That Understands a Pawn Shop
Generic retail software treats every item the same. In a pawn shop, an item might arrive as a forfeited loan, an outright buy, or a direct addition and staff need to know which. PawnDesk tracks the full picture so every item has a story, a shelf location, and a price.
Search inventory Track bin location Edit item details Bulk edit items Manage categories Print barcode labels Track item condition Track item origin
Complete Item Records
Every item gets a detailed record from description and condition to where it sits in the shop and where it came from. Nothing gets lost between intake and the shelf.
Item Details & IdentificationDescription, barcode, category, subcategory, and condition captured when the item enters inventory so staff never have to guess what they're looking at. Bin & Location TrackingAssign items to specific shelf rows, vault sections, or display areas. When a customer asks about something, staff know exactly where to walk. Origin & Source AuditSee whether each item came from a forfeited pawn, an outright purchase, or a direct stock entry, a clear trail for every piece of inventory. Barcode Labels & PricingPrint custom barcode price labels in seconds from any inventory record. Price it, label it, and get it on the shelf without a separate system.
Cash Under Control
No More End-of-Day Mysteries.
Every dollar that moves through your shop loans paid out, payments received, counter sales, and refunds is logged against the till automatically. Open with a float, track through the shift, and close with a count that tells you exactly where you stand.
Set the Float and Start Clean.
Enter the opening cash balance at the start of each shift. That number becomes the baseline every transaction that follows is measured against it. No assumptions. No carryover confusion.
Till Open · $500.00 Float · 08:30 AM 08:30 AM
Every Movement, Logged as It Happens.
Cash and card transactions are recorded automatically throughout the day pawn payouts, customer payments, counter sales, layaway installments, and refunds. Staff don't have to enter anything separately. The till keeps its own running record.
TYPEMETHODAMOUNT
Pawn Payment Cash +$240.00
POS Sale Debit +$960.50
Safe Drop Cash -$500.00
Count the Drawer. Spot the Difference.
At the end of the shift, staff count what's in the drawer and enter the total. PawnDesk compares the physical count against what the system expected and flags any overage, shortage, or discrepancy before checkout is complete.
Expected until$1,241.50
Physical count$1,238.00
Variance-$3.50
GP PAWN DESK
Customer Pawn/Loan POS Inventory Till
RI
‹ Back POS #SL-2024-001 COMPLETE • Completed on 03/15/2024
Print Receipt Process Refund
SALE INFORMATION
Receipt #SL-2024-001
DateMarch 15, 2024 at 2:34 PM
CashierJessica Martinez
ITEMS SOLD
ITEMSKUDISC.PRICE
Vintage WatchSKU-452110%$1,080.00
Subtotal$1,080.00
HST (13%)$140.40
Total$1,220.40
PAYMENT DETAILS
Payment MethodCash
Amount Tendered$1,300.00
Change Given$79.60
ACTIVITY LOG
Sale createdMar 15, 2024 2:30 PM • Jessica M.
Payment collectedMar 15, 2024 2:34 PM • Jessica M.
Receipt printedMar 15, 2024 2:35 PM • Jessica M.
TILL SUMMARY - TODAY
Cash in$2,450.00
Card in$960.50
Safe drops-$1,000.00
Net in till$2,410.50
Reports That Matter
Daily Reports That Answer the Owner's Questions.
Practical reports that answer the questions a pawn shop owner asks every day what came in, what went out, what sold, what's still on the shelf, and what needs attention. No dashboards built for someone else's business.
Daily Summary
A single-page overview of the day's financial activity, inventory movement, and till status. One report, every morning or every close so the owner always knows where things stand.
DailyTill Report
A full breakdown of every cash and card movement during the shift payments in, loans out, sales, and refunds. Run it before closing the drawer to confirm the numbers add up.
Per ShiftSales Report
What sold, how much it sold for, which payment methods were used, and where the revenue came from. Review it weekly to see what's moving and what's sitting.
WeeklyInventory Report
Current stock levels, item origins, categories, and the status of items tied to active pledged loans. A clear snapshot of everything the shop is holding.
MonthlyPolice Report
A formatted list of purchased items with transaction details and customer information ready to export for local compliance audits whenever they're needed.
On-DemandOutstanding Loans (Planned)
Track loans that need attention including overdue tickets and those approaching their due date. Helps staff stay ahead of forfeitures before they pile up.
Real-Time Protect What You've Built
Your Records. Your Backup. Your Decision When to Restore.
Every customer record, every loan, every transaction protected with built-in backup and restore. One click saves everything. Two-step confirmation makes sure nothing is overwritten by accident. And if you ever need your data outside PawnDesk, export it in a portable format anytime.
Built-In Backup & Restore
Create a full backup of all store data with one click customers, loans, inventory, transactions, and settings. Restore from any previous backup with two-step confirmation so a misclick never costs you your records. Your data can be exported in a portable format whenever you need it.
Simple, Transparent Pricing
Choose The Plan That Works For Your Shop.
Three packages designed for every stage of your shop. Pick a billing term and start today.
DAILY DESK
Get your shop running
$69 /mo
Monthly (was $79 - 10% off) • Quarterly: $165/qtr ($55/mo - 30% off) • Annual: $564/yr ($47/mo - 40% off)
FEATURE HIGHLIGHTS
- Pawn loans - open, renew, part-pay, redeem
- Buy outright
- Retail sales with discounts + HST
- Layaway with installments
- Forfeiture management
- Cash + card payments (Stripe)
- Tickets, receipts, and labels
- Customer records with ID
- Inventory search + categories
- 1 till - open, close, reconcile
- Daily Summary + Till + Sales reports
- Police report
- Backup + restore
- 1 user • 1 till
- Email support (48h)
SHOP PRO RECOMMENDED
The complete shop
$129 /mo
Monthly (was $149 - 15% off) • Quarterly: $297/qtr ($99/mo - 35% off) • Annual: $708/yr ($59/mo - 60% off)
EVERYTHING IN DAILY DESK, PLUS:
- Pay off all customer loans at once
- Bulk edit inventory
- Barcode price labels
- Outstanding Loans report
- Top Sellers report
- Inventory report (detailed)
- Export to PDF, CSV, and Excel
- Free migration from your old system
- 3 users • 2 tills with transfers
- Email support (24h)
DIAMOND DESK
Built for your scale
Custom
No dollar amount shown. Contact us for a tailored quote.
EVERYTHING IN SHOP PRO, PLUS:
- Unlimited users + tills
- Additional locations
- Cross-store dashboard
- White-label branding
- Priority support (4h SLA)
- Dedicated onboarding + training
- Custom report scheduling
- API access
- Account manager
The Pawn Shop Software That Gets It
Less Time Fixing Problems. More Time Running Your Shop.
Customers, loans, payments, inventory, sales, till, and reports connected in one desktop application built for the way pawn shops actually work. See what your day looks like on PawnDesk.